Frequently Asked Questions
Everything you need to know about your London Lash Pro order and products.
How long does shipping take for my order?
We offer several shipping options. Standard delivery typically takes 3-5 business days, while Express shipping can arrive within 1-2 business days. International delivery times vary by destination.
What is your return policy for lash products?
For hygiene reasons, we can only accept returns on unopened and unused products within 14 days of purchase. Please contact our support team to initiate a return process.
Are your lash adhesives vegan and cruelty-free?
Yes, all London Lash Pro adhesives and liquids are 100% cruelty-free and vegan-friendly. We do not test any of our products on animals.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us within 30 minutes of placement, and we will do our best to accommodate you.
Do you offer professional discounts for lash technicians?
We offer a dedicated professional discount program for certified lash artists. You can apply for a trade account via our website to access exclusive pricing.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as PayPal, Apple Pay, and Klarna for flexible payment options.