Returns & Exchanges

At London Lash Pro, we want you to be completely satisfied with your professional supplies; if any item doesn't meet your expectations, you can return it within 14 days of receipt. Please ensure all lash trays, liquids, and tools are unopened and in their original packaging to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated customer service team via email with your order number and the specific items you wish to return to receive your unique return authorization code.

• 2.
  Prepare Your Package

  Securely pack the unused products in their original boxes, ensuring that adhesives and liquids are stored upright and protected with bubble wrap to prevent damage during transit.

• 3.
  Ship to Warehouse

  Affix your return label and ship the parcel back to our London distribution center using a tracked service to guarantee safe arrival and processing.

• 4.
  Quality Check & Refund

  Once our lash experts verify the condition of the returned goods, we will process your refund or store credit within 5-7 business days to your original payment method.